Knowledge Base

Categories (8)

Accounts - Access - Changes

Account set up and use, passwords and access to systems, etc
Expand

Microsoft Programs

Outlook email, calendars, 365 Office, Teams, SharePoint, MFA, and other Microsoft Programs (OneDrive, Power Automate, etc)
Expand

Computer - Devices - Printing

Hardware issues, print troubleshooting, adding printers, accessing shared drives, etc.
Expand

WiFi - Network - Phones

WiFi and ethernet connection troubleshooting, clear cache, telephone and voicemail tutorials, etc.
Expand

Online Education

Articles and how-tos for our online learning platform(s), educational technology tools, and online/hybrid course design.
Expand

Conference Technology - Classrooms - Events

Video conference platforms (Teams & Zoom) and using the presentation and events campus technology.
Expand

Software - Applications

Software Install, Clear cache, Install Respondus, Convert a PDF, etc
Expand

Resources - Security

Microsoft 365 Office for Free, Spot a phishing email, outages & maintenance, etc
Expand