Knowledge Base

Categories (8)

Accounts - Access - Changes

Account set up and use, passwords and access to systems, etc
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Microsoft Programs

Outlook email, calendars, 365 Office, Teams, SharePoint, MFA, and other Microsoft Programs (OneDrive, Power Automate, etc)
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Computer - Devices - Printing

Hardware issues, print troubleshooting, adding printers, accessing shared drives, etc.
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WiFi - Network - Phones

WiFi and ethernet connection troubleshooting, clear cache, telephone and voicemail tutorials, etc.
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Online Education

Articles and how-tos for our online learning platform(s), educational technology tools, and online/hybrid course design.
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Conference Technology - Classrooms - Events

Video conferencing (Teams & Zoom) & using the presentation & events campus technology.
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Software - Applications

Software Install, Clear cache, Install Respondus, Convert a PDF, etc
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Resources - Security

Microsoft 365 Office for Free, Spot a phishing email, outages & maintenance, etc
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