Knowledge Base

Categories (8)

Account set up and use, passwords and access to systems, etc

Outlook email, calendars, 365 Office, Teams, SharePoint, MFA, and other Microsoft Programs (OneDrive, Power Automate, etc)

Hardware issues, print troubleshooting, adding printers, accessing shared drives, etc.

WiFi and ethernet connection troubleshooting, clear cache, telephone and voicemail tutorials, etc.

Articles and how-tos for our online learning platform(s), educational technology tools, and online/hybrid course design.

Video conferencing (Teams & Zoom) & using the presentation & events campus technology.

Software Install, Clear cache, Install Respondus, Convert a PDF, etc

Microsoft 365 Office for Free, Spot a phishing email, outages & maintenance, etc