Knowledge Base

Categories (8)

Accounts - Access - Changes

Account set up and use, passwords and access to systems, etc

Microsoft Programs

Outlook email, calendars, 365 Office, Teams, SharePoint, MFA, and other Microsoft Programs (OneDrive, Power Automate, etc)

Computer - Devices - Printing

Hardware issues, print troubleshooting, adding printers, accessing shared drives, etc.

WiFi - Network - Phones

WiFi and ethernet connection troubleshooting, clear cache, telephone and voicemail tutorials, etc.

Online Education

Articles and how-tos for our online learning platform(s), educational technology tools, and online/hybrid course design.

Conference Technology - Classrooms - Events

Zoom and using the presentation and events campus technology.

Software - Applications

Software Install, Clear cache, Install Respondus, Convert a PDF, etc

Resources - Security

Microsoft 365 Office for Free, Spot a phishing email, outages & maintenance, etc