Description:
Below are some steps to get logged into your account!
MFA (Multi Factor Authentication) is required, we've included instructions to help with setup.
Instructions:
Password Change from Default Password
- From the SUNY Delhi homepage (www.delhi.edu), click Webmail to open your Delhi email
- Enter the full email address as the username.
- Your password is on your acceptance letter.
- You should be prompted to update your password. (Minimum requirements are not posted here for security reasons).
Login
- From the SUNY Delhi homepage (www.delhi.edu), click Webmail to open your Delhi email
- Enter the full email address as the username
- Enter your password
Password Reset Registration
After changing your password, you will need to set up Multi-Factor Authentication (MFA) and complete the Password Reset registration.
- You must register 2 different methods (ex: Authenticator app and a phone number)
- Follow the prompts to confirm or verify these methods
To set up the Microsoft Authenticator app
⇒ NOTE: You will need both a cell phone and a laptop or computer to complete these steps.
Start by downloading the Microsoft Authenticator app from either the Google Play Store or the Apple Store on your cell phone.
- The app icon should be a blue lock with a lighter blue person inside:
From a laptop or computer:
- Log into your email. You will be prompted that "More information required", Click Next
- Select Next, and follow the instructions on the screen. STOP when you get to the screen with the QR code. On your Phone (or device using for Authenticating)
From a cell phone:
- Open the Microsoft Authenticator App
- Press the three vertical dots
- Select Add an account
- Select Work or School
- Use QR code option
- Using the Authenticator App, scan the QR code on your computer/device
- Continue the steps on computer and phone to link your Authentication App to your Delhi email account
Additional Info/Resources:
If the above steps do not resolve the issue or if you require assistance, submit a Help Desk ticket using the Report Issue button.
New phone? In Microsoft Authenticator, delete SUNY Delhi entry. Then follow steps above to reconnect to your account.