Description:
Is your phone broken or lost and now you can't Authenticate for getting into your email, Online Delhi, etc? Here are solutions that can help get you going!
Instructions:
Start at the first option, and keep going until you have a way to authenticate! You don't need to do all these - they're listed easiest - to options that take a bit more time/effort.
NOTE => Call or stop into the Help Desk portion MUST be done on phone or in person - NOT via request in ticket/email. We must speak with you! Phone: 607-746-4835
Option 1: Do you have a tablet or an old phone with wifi?
You can use Microsoft Authenticator App
- Download the Microsoft Authenticator App
- Call or stop into the Help Desk. We need to reset your MFA methods.
- Go to this page: Article - Student Password and MFA Setup
- Follow directions starting at To set up the Microsoft Authenticator app
- 'Cell phone' is this tablet or old phone
Option 2: Do you have a laptop?
You can use Google Voice - For this you will need a G-mail email address and someone with a phone for a one time message to verify you are human. That phone number will not be needed again after you complete that step.
- To setup Google Voice:
- Follow the instructions in this article: MFA - Setting up Google Voice
- Once a phone number has been created, call or stop into the Help Desk for us to add this number to your account.
- To authenticate, have Google Voice open in your browser and choose that number for either a call or text.
Option 3: Don't have any of the above?
Contact the Help Desk at 607-746-4835
- CIS can loan you an authentication token. This is a small device that will display a numeric code for you to enter when authenticating.
Additional Info/Resources:
See 'Related Articles' for additional information.
Submit a ticket using the Submit Request button.