MFA - My phone is broken or lost

Description:

Is your phone broken or lost and now you can't Authenticate for getting into your email, Online Delhi, etc?  Here are solutions that can help get you going!

Instructions:

Start at the first option, and keep going until you have a way to authenticate!  You don't need to do all these - they're listed easiest - to options that take a bit more time/effort.

Option 1: Do you have a tablet or an old phone with wifi? 

You can use Microsoft Authenticator App

1. Download the Microsoft Authenticator App 
2. Call or stop into the Help Desk. We need to reset your MFA methods.
3. Go to this page: Article - Student Password and MFA Setup
   1. Follow directions starting at To set up the Microsoft Authenticator app
      1. 'Cell phone' is this tablet or old phone​​​​​​

Option 2: Hardware Token (If on campus)

• CIS can loan you an authentication token. This is a small device that will display a numeric code for you to enter when authenticating.
• Stop by the Help Desk 8a-5p M-F and staff can set this up for you

Additional Info/Resources: 

See 'Related Articles' for additional information.

Submit a ticket using the Submit Request button.