Password - First Time Login & MFA Setup

Description:

Below are steps to get signed into your Delhi account!
MFA (Multi Factor Authentication) is required, we've included instructions to help with setup.

First Time Log In Instructions:

⇒ NOTE: You will need both a cell phone and a computer or tablet to complete these steps.

Step 1: On Phone: Download the Microsoft Authenticator app

1. Download the Microsoft Authenticator app from either the Google Play Store or the Apple Store on your cell phone. 
   1. The app icon should be a blue lock with a lighter blue person inside: 
   2. Do not login, continue to Step 2

Step 2: On Computer/Tablet: Log in with default information

1. Go to the SUNY Delhi homepage (www.delhi.edu)
2. Click Bronco Web to pay your Admissions or Housing deposit and view your financial aid, or Webmail to open your Delhi email
3. Enter username & password
   1. Username: Enter the full email address 
   2. Password: If you are a new accept, you will find the default password format on your acceptance letter. You can find your acceptance letter in the Admissions Portal (this login is your personal email address).
4. The screen will note "More information required", Click Next
5. Select Next, and follow the instructions on the screen.
6. STOP when you get to the screen with the QR code. 

On phone (or device using for Authenticating):

1. Open the Microsoft Authenticator App
2. Press the three vertical dots
3. Select Add an account
4. Select Work or School
5. Use QR code option
6. Using the Authenticator App, scan the QR code on your computer/device
7. Click Next on the computer screen.
8. Enter the number from the computer on your phone to finishing linking your Authentication App to your Delhi email account

Step 3: Set up a secondary Authentication method for Password Resets

A second authentication method is required to register for the Password Reset Tool. The current options are a cell phone number for calls and/or texts, security questions, or a personal email.

1. On your computer screen, you will be prompted to enter a phone number. 
   1. If you'd like to set up an alternate method, click the link stating "I want to use a different method" and follow those prompts
2. Select to receive either a text or call.
3. Select Next
4. If you chose a text, enter the code sent to you and click Next
5. If you chose a call, answer the call and follow the verbal instructions.  Click Next

Step 4: Change your Password

• The screen will prompt you to change your password now.
• Note: Your new password has high security requirements. You can only change it once every 24 hours.  If you need the requirements, please call the Help Desk at 607-746-4835.

Additional Info/Resources: 

If the above steps do not resolve the issue or if you require assistance, submit a Help Desk ticket using the Report Issue button.

Did you get a new phone but same phone number? See Related Articles for "MFA - Setting up the Microsoft Authenticator App" to setup the Authenticator App again.