Outlook - Shared Mailbox - How to Access

Description:

Shared mailboxes are accessed via your personal work address.  Only users that have been granted access to a specific shared mailbox can access the inbox. Once granted permissions, you can:

• Add a shared mailbox under your primary inbox to monitor the emails from one window in Outlook on the web.
• Open in a new browser window to manage the shared mailbox in a separate window from your primary inbox.

Instructions:

Add Shared Mailbox under your Primary Inbox

1. Log into primary email account via a web browser.
2. Right-click Folders (Or your email address) in the left navigation pane, and then choose Add shared folder or mailbox.
    
3. Type the name or email address of the shared mailbox.
    
4. Click Add
    

The shared mailbox will now display in your left column. You can expand or collapse the shared mailbox folders as you can with your primary mailbox.

Removing a Shared Folder

1. Right-click the shared mailbox,
2. Click Remove shared mailbox or folder
3. 

Open Shared Mailbox in a new browser window

1. Log into primary email account via a web browser.
2. Click your profile icon in the top right
3. Click Open another mailbox.
   
4. Type the email address of the other mailbox that you want to open, select the contact when it appears.
   
5. Click Open.

The shared mailbox opens in a new browser tab, allowing access to the other mailbox.

Additional Information or Resources:

For additional features and How To's for Shared Mailboxes, ex: sending emails from, using the shared calendar, and automatic replies, visit here: Open and use a shared mailbox in Outlook

See 'Related Articles' for additional information.