Description:
The emails from TeamDynamix tickets are set up with a standardized naming convention of:
- Display Name: App Name - TDX Tickets
- Email: teamdynamix_appname@delhi.edu
To help manage and track Ticketing emails, you can set up inbox rules to either set a category tag and/or move these emails to a designated folder of your inbox.
Visual of an email with the category tag applied. You can search your email by Category to easily find TDX emails.
Instructions:
- Log in to email
- Click Settings Gear in top right
- Click Mail
- Click Rules
- Click + Add new rule button
- Name your rule (ex: TDX Tickets)
- Under Add a condition, select Sender address includes
- Enter the email for the specific ticketing application you are creating a rule for (i.e. teamdynamix_helpdesk@delhi.edu)
- Also enter this email address in the same line: notify@teamdynamixapp.com
- If looking to only filter Ticket notifications "Tickets", Add another condition
- Select Subject includes, and enter Ticket
To add a Category Tag
After completing steps 1-10
- Add an action, and select Categorize
- Search for or create a new category (I have a TDX Tickets and TeamDynamix category created in the example below)
- If you'd like to run the rule now, check that box.
- Hit Save
To Move to a Folder
After completing steps 1-10
- Add an action, and select Move to
- Pick the inbox folder you would like to use
- If not shown in list, select Move to a different folder.... for a list of all current inbox folders
- You can also create a new inbox folder by selecting Create new folder
- If you'd like to run the rule now, check that box.
- Hit Save
Additional Info/Resources:
See the Outlook.com Microsoft Support page on How to Use Inbox Rules for more information and tips.
Microsoft Support also has an article on How to Use Inbox Rules in the Outlook Client (app).