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Description:
The emails from TeamDynamix tickets are set up with a standardized naming convention of:
- Display Name: App Name - TDX Tickets
- Email: teamdynamix_appname@delhi.edu
To help manage and track Ticketing emails, you can set up inbox rules to either set a category tag and/or move these emails to a designated folder of your inbox.
Visual of an email with the category tag applied. You can search your email by Category to easily find TDX emails.
Instructions:
- Log in to email
- Click the Gear (top right)
- Click Mail
- Click Rules
- Click + Add new rule button
- Name your rule (ex: TDX Tickets)
- Under Add a condition, select Sender address includes
- Enter the email for the specific ticketing application you are creating a rule for (i.e. teamdynamix_helpdesk@delhi.edu)
- Also enter this email address in the same line: notify@teamdynamixapp.com
- If looking to only filter Ticket notifications "Tickets", Add another condition
- Select Subject includes, and enter Ticket
- Continue with below additions or Click Save
To add a Category Tag
After completing steps 1-11
- Add an action, and select Categorize
- Search for or create a new category (I have a TDX Tickets and TeamDynamix category created in the example below)
- If you'd like to run the rule now, check that box.
- Click Save
To Move to a Folder
After completing steps 1-11
- Add an action, and select Move to
- Click the folder
- If not shown in list, select Move to a different folder.... for a list of all folders
- Or create new: Click Create new folder
- If you'd like to run the rule now, check that box.
- Click Save
Additional Info/Resources:
See the Outlook.com Microsoft Support page on How to Use Inbox Rules for more information and tips.
Using the Client / App vs web? Use Inbox Rules in the Outlook Client