Description:
Is your phone broken or lost and now you can't Authenticate for getting into your email, Online Delhi, etc? Here are solutions that can help get you going!
Instructions:
Start at the first option, and keep going until you have a way to authenticate! You don't need to do all these - they're listed easiest - to options that take a bit more time/effort.
Option 1: Do you have a tablet or an old phone with wifi?
You can use Microsoft Authenticator App
- Download the Microsoft Authenticator App
- Call or stop into the Help Desk. We need to reset your MFA methods.
- Go to this page: Article - Student Password and MFA Setup
- Follow directions starting at To set up the Microsoft Authenticator app
- 'Cell phone' is this tablet or old phone
Option 2: Hardware Token (If on campus)
- CIS can loan you an authentication token. This is a small device that will display a numeric code for you to enter when authenticating.
- Stop by the Help Desk 8a-5p M-F and staff can set this up for you
Additional Info/Resources:
See 'Related Articles' for additional information.
Submit a ticket using the Submit Request button.