Description:
SUNY Online supports SUNY Delhi and the Callas Center to assist students, faculty, and staff with Online Delhi / Brightspace issues or functionality.
The Callas Center team is here to help with online/hybrid course design, the campus online learning platform, and educational technology tools.
Please select a button to the right or link below that best relates to your question:
SUNY Online Support (SOS) can help with issues such as:
- I want to change my associated campus email to Delhi
- I need help hiding or showing a course, or setting to active or inactive
- I can't find my course (I am registered and the semester has started; I can't self-enroll through Discovery)
- I'm not able to see my grades
- Gradebook has miscalculations, I can't access gradebook, or I'm getting an error in gradebook
- My assignment won't upload or submit.
- I'm having trouble inserting images or formatting text
- I want to wipe out or delete all contents within a Online Delhi (Brightspace/D2L) course. This is a permanent action!
The SUNY Delhi Help Desk can help with:
- I can't log into Online Delhi with my Delhi email or local account
The Callas Center can help with requests such as:
- Course design, development, or review
- While building or setting up a course, I'm having trouble with activities and resources, an activity type or types, or groups
- Changes to merged courses (initially requested through the Registrar's Office Merge Request form)
- I need a sandbox, design, or nonBanner training page manually created
- I want to update or change the name of a manually made course. This is surface level only, all background and reporting data will retain original name.
- I need help adding or using an external tool or publisher in my course such as Cengage, Respondus, Turnitin, VoiceThread etc.
- I need to retrieve an archived Vancko Hall (Moodle) course
- I have individual users that need to be manually added to a course
- I need specific Online Delhi (Brightspace/D2L) logs, access, or data pulled
- I'd like to request a training session on a topic such as: gradebook, accessibility, current third-party tools, course design, or Online Delhi (Brightspace/D2L)
Additional Resources and How to Request:
Click the button or link that best relates to your issue or need!
See 'Related Articles' for additional information.
Related links and resources: