Voicemail Instructions - Cisco Unity

Description:

This article gives various instructions regarding the system of your voicemail

Information:

Know what section you need? Click on the tab name below:

How to Access Unity VM:

Change Setup Options:

Use these keys anytime:

Voicemail to Email:

iDivert:

While Listening to Message:

After Listening to message:

Send a Message:

Forward All Incoming Calls:

Cancel Forward All Incoming Calls:

How to Access Unity VM:

From Your Desk Phone:

1. Press messages button on phone
2. Enter Pin (Default pin: 246810)
3. Then #
4. Press one of the following digits:
   • 1- Listen to new messages
   • 2 - Send a message
   • 3 - Review old messages
   • 4 - Change setup options

From Another Phone: (Adjuncts Start Here)

1. Dial the following extension:
   1. On Campus – 4449
   2. Off Campus – 746-4449
2. Press * (Star)
3. Enter Voicemail Box Extension
4. Then #
5. Enter Pin (Default pin: 246810)
6. Then #
7. Press one of the following digits:
   • 1 - Listen to new messages
   • 2 - Send a message
   • 3 - Review old messages
   • 4 - Change setup options

Change Setup Options:

• Press 4 at Main Menu

Change Greetings:

1. Press 1 (System will state if Standard or Alternate greeting is currently used). Press one of the following key:

• 1 - Record this greeting
• 2 - Turn on/off alternate greeting
• 3 - Edit other greetings
• 4 - Hear all greetings

Change Pin (min. 6 digits):

• Press 3, Then 1

Change Recorded Name:  

• Press 3 Then 2

Use these keys anytime:

• 0 - Help
• * - Cancel or back up

Voicemail to Email:

• Your voicemail is setup by default to go to your email as an audio file.  If you wish for it to only go to your phone, or both phone and email, please click 'I need more help' button.

iDivert:

• When phone is ringing, press iDivert soft key
  • Call goes directly to voicemail

While Listening to Message:

Press one of the following keys:

• 1 -Restart Message
• 2 - Save
• 3 - Delete
• 4 - Slow Playback
• 5 - Fast Playback
• 6 - Rewind message
• 7 - Fast-forward message
• # - Skip to End of Message & Options
• ## - Skip to next message (Marks current as New)

After Listening to message:

Press one of the following keys:

• 1 - Replay
• 2 - Save
• 3 - Delete
• 4 - Reply
• 5 - Forward message
• 6 - Save as New
• 7 - Rewind message
• 9 - Play message properties
• ## - Skip to next message (Marks current as New)

Send a Message:

• Press 2 at Main Menu
• Speak message, Press # when done
• Enter destination extension, then #
• Name will play, Press # to confirm. Below are the keys in relation to the message option available:
  • # - Send
  • 1 - Mark Urgent
  • 2 - Return receipt
  • 3 - Mark Private
  • 4 - Set for future delivery
  • 5 - Review
  • 6 - Re-Record
  • 7 - Add to message
  • 91 - Add a name
  • 92 - Review/Delete names
  • 1 - Repeat
  • 3 - Delete
  • 7 - Previous name
  • 9 - Next name

Forward All Incoming Calls:

1. Press CFwdAll soft key
2. Enter one of the below options:
   • 4449 for Voicemail
   • Extension (ex: 4000)
   • 8 then number for LOCAL Off Campus

Cancel Forward All Incoming Calls:

• Press CFwdAll soft key

Additional Info/Resources: 

See 'Related Articles' for the manual to the Cisco 7945 IP Office Phone