MFA - First Time Login & Setup

Description:

Below are steps to get signed into your Delhi account!
MFA (Multi Factor Authentication) is required, we've included instructions to help with setup.

First Time Log In Instructions:

⇒ NOTE: You will need both a cell phone and a computer or tablet to complete these steps.

Step 1: On Phone: Download the Microsoft Authenticator app

1. Download the Microsoft Authenticator app from either the Google Play Store or the Apple Store on your cell phone. 
   1. The app icon should be a blue lock with a lighter blue person inside: 
   2. Do not login, continue to Step 2

Step 2: On Computer/Tablet: Log in with default information

1. Go to the SUNY Delhi homepage (www.delhi.edu)
2. Click Webmail 
3. Enter your full Delhi email address & password
4. The screen will note "More information required", Click Next
5. Select Next, and follow the instructions on the screen.
6. STOP when you get to the screen with the QR code. 

On phone (or device using for Authenticating):

1. Open the Microsoft Authenticator App
2. Press the three vertical dots
3. Select Add an account
4. Select Work or School
5. Use QR code option
6. Using the Authenticator App, scan the QR code on your computer/device
7. Click Next on the computer screen.
8. Enter the number from the computer on your phone to finishing linking your Authentication App to your Delhi email account

Step 3: Set up a secondary Authentication method for Password Resets

A second authentication method is required to register for the Password Reset Tool. The current options are Passkey, Security Key, Hardware Token, Security Questions, or a Personal Email. NOTE you may see call and text. Do not use these options as they are going away soon.

1. On your computer screen, you will be prompted to enter a phone number. DO NOT enter one.
2. Click the link I want to use a different method 
3. Choose your selection and follow the prompts to complete the registration. 

Additional Info/Resources: 

If the above steps do not resolve the issue or if you require assistance, submit a Help Desk ticket using the Report Issue button.

Did you get a new phone but same phone number? See Related Articles for "MFA - Setting up the Microsoft Authenticator App" to setup the Authenticator App again.

Are you a newly enrolled student and don't have your email address yet? Use the Account Claim Tool to get it!