Description:
A web browser's cache is a stored collection of text, images, and other media from web pages you have visited. This saved information makes for faster loading times when you revisit the same web page. Over time, the cache can get quite large, which could cause web pages to load slowly, with errors, or not at all.
If you are receiving an error, are unable to open a page, or it is loading slowly, please try clearing your browser's cache.
Information:
Open the cache shortcut by pressing Ctrl+Shift+Delete at the same time.
- Make sure the Time Range dropdown is set to "All time"
- Check the boxes for "Cookies and other site data" and "Cached images and files"
- Select the button to "Clear"
For instruction on how to clear your cache through the browser's settings, select the browser below:
Google Chrome
- Open Chrome
- Click on the three dots in the upper right, mouse over History and then click on History on the left.
3. Click Clear Browsing Data
4. In the drop down, choose the beginning of time and be sure only the boxes for Cached images and files and for Cookies and other site data are checked.
5. Click Clear browsing data
Firefox
- Click on the three horizontal lines (Hamburger) in the upper right-hand corner.
- Click on History
3. Choose Clear Recent History in the sidebar that appears.
4. Click on the drop-down menu beside Time range to clear and select Everything. Ensure that ONLY the cookies and cache boxes are checked.
5. Click 'Ok'
6. Close and reopen your browser
Safari
1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
2. In the window that appears, click the Privacy tab. Click the button Manage Website Data...'
3. Click 'Remove All' in the pop up window that appears.
