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Subject
A short description to explain the nature of a ticket.
What are you experiencing an issue with?
Select the system or account type.
Travelling internationally and lost access
Delhi Single Sign On (SSO)
Authentication / MFA
Banner, Argos, Xtender, DegreeWorks, etc
BroncoWeb
Email
Online Delhi
Skillsets Online
Slate
Other
What is your Delhi username or email?
Enter your SUNY Delhi username or email address that you are unable to access.
What is a personal email address to receive ticket updates to?
Country
Enter the country you will be or are traveling to.
Travel Start Date
(mm/dd/yyyy)
Enter start date
Travel End Date
(mm/dd/yyyy)
Enter end date.
Other system:
What program or area are you having trouble with?
Which specific enterprise system is it?
Select the relevant Enterprise system.
Argos
Banner Admin Pages
BroncoWeb
Degreeworks
Nelnet
Xtender
Other system
Other enterprise system:
Enter the other enterprise system not included in the list.
Database Instance
Select the relevant instance
Database Instance
Production (PROD)
Test (TEST)
Development (DEVL)
Are you receiving an error?
Yes
No
What is the error?
Enter the error you are receiving.
Examples: "Please contact your Administrator to use this application", "*ERROR* Person is not an instructor, press LIST for instructors"
Tell us more:
Include any applicable information that will help us assist you. If this a web application, be sure to list the web browser you are using (Edge, Chrome, Firefox, etc.)
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Status
The status of the ticket. This indicates where the ticket is in its lifecycle.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code